FAQs


Access

When I accessed my account, I was told that my email address was inactive and I was asked to change it.

In order to participate in Foodservice ProPoints, you must supply a valid email address. If emails sent to your current email address are undeliverable, you will be asked to update your email address the next time you access your account. Your email address is critical as Foodservice ProPoints sends “Get to the Point”, a monthly newsletter that provides information about new Sponsors, special promotions, and general program information.

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Our site requires cookies and JavaScript to be enabled in your browser. For best viewing, use Internet Explorer version 10+, Firefox or Chrome.

Enrollment

What are the benefits of the program?

Foodservice ProPoints lets you earn rewards for your business, your employees, and yourself, just for buying quality products from leading foodservice manufacturers and service providers. It's free and easy to participate.

How do I earn points?

On the web site, you can download a list of all qualifying products or you can navigate by sponsoring manufacturers to view qualifying products. If you redeem on more than 10 manufacturers in a given calendar month, you will automatically receive an additional 10% bonus point on the entire month’s purchases.

How do I redeem points?

Log on to the site find the manufacturers and qualifying products you have purchased and post the number of cases purchased. Once you have posted your purchases you have two options; upload scanned images of your proof-of-purchase invoices or, print the confirmation form, attached proof-of-purchase invoices and mail them to Foodservice ProPoints for processing.

Who can I contact with questions?

Call us at 1.800-541-6814 or email customerservice@FoodserviceProPoints.com. We're available 8:30 a.m. - 6:00 p.m. EST, M-F

What if I forgot my Password?

Click on "Forgot Password?" right below the login area on the login page. You will be asked to supply the answer to your Security Question. Once you successfully answer the question, you will be able to establish a new password and access your account. If you are still having problems, please call Foodservice ProPoints Customer Service Department at 1.800-541-6814 , 8:30 a.m. – 6:00 p.m., M-F, EST

Why can't I see the Rewards Catalog?

You have a pop-up blocker installed on your computer. Press the Shift or Control key while clicking on 'Shop for Rewards'. If you are using Internet Explorer, you may click the following link to get help with disabling your popup blocker. http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx If you are using a different browser, visit the help option for that browser. Another possibility is that the new window may actually be open but it could be hidden behind the Foodservice ProPoints site. Look to the bottom of your screen in the task bar to see if you have another window open and click on it to bring it up.

What happens after I complete my enrollment?

Once you are verified and activated, you will receive an email welcoming you to the program. You may start entering redemptions and earning points right away.

Can more than one person at my establishment post redemptions?

Only one person per establishment may enroll. However, as a member of Foodservice ProPoints, you may allow others in your organization to access certain areas of your online account on your behalf. These additional users may have access to any or all of the following areas of the Web site or program communications: Post redemptions, receive a monthly newsletter, Check Account Balance, and Shop for Rewards. Click on "My Profile" to set up additional users to your account.

How it Works

Purchase qualifying products and earn loyalty points for each case purchased. Spend your loyalty points on over 70,000 items at our reward site.

Who is the program for?

Foodservice ProPoints is a rewards program for foodservice operators including, but not limited to, Business Cafeterias, Elementary/Secondary Schools, Colleges/Universities, Hospitals, Nursing Homes, Restaurants & Bars, Convenience Stores, Hotels, Resorts, Casinos, Correctional Facilities, and other establishments where food is served to patrons. The program is currently limited to operators located in the U.S., and U.S. territories.

Member Profile

I started to complete the enrollment process but could not finish it. Now I cannot find the information I previously entered. How do I complete my enrollment?

The enrollment process must be completed in one session. For security purposes, incomplete enrollments cannot be re-visited during a subsequent session. You may start your enrollment process again by clicking on the "Join Free" button.

How does Foodservice ProPoints use the personal information it collects in connection with the program?

Please see our Online Privacy Policy.

How do I update my account information?

Log-on to the site and click on "My Account". Here, you may change most of the personal and business information specified during enrollment. If you need additional help or cannot find how to modify a particular piece of information, please click on "Contact Us".

Overview

How do I participate in Foodservice ProPoints?

To participate in Foodservice ProPoints, you may enroll online at www. FoodserviceProPoints.com. After you enroll in Foodservice ProPoints, you simply log on to the site and post your purchase redemptions from sponsoring manufacturers.

Who is eligible to participate in Foodservice ProPoints?

Participation in Foodservice ProPoints is open to foodservice operators from the following types of establishments: Business and Industry, Elementary/Secondary Schools, Colleges/Universities, Hospitals, Nursing Homes, Restaurants & Bars (fine dining/white tablecloth, casual/theme/dinner house, mid-scale/family/coffee shop/cafeteria, limited/quick service and bars/taverns), Supermarket/Delis, Convenience Stores, Bakeries, Other Retail, Recreation, Motel/Hotel/Resort/Lodging, Airline Catering, Cruises, Clubs and Caterers, Casino and Gaming, Vending/Office Coffee Service, Military, Correctional and Other On-Site. Membership is limited to foodservice operators with purchasing decision-making authority. Distributorships and Distributor Sales Reps are not eligible to participate.

What are the benefits of enrolling in Foodservice ProPoints?

Members can redeem points for personal and business rewards - everything from golf clubs to computers to business supplies and commercial restaurant equipment. You can use these rewards to reward your staff, replace worn out equipment, reward yourself, and more.

How do I contact Foodservice ProPoints if I have questions that are not answered here?

Click on the "Contact Us" link. We read every message we receive and if a specific response is appropriate for your comment or question, we will respond within 1 business day. You may also call us at 1.800-541-6814 between the hours of 8 a.m. and 6 p.m. EST, Monday through Friday, except major holidays.

Are there Terms & Conditions governing my participation in the program?

Yes. Participation in Foodservice ProPoints is subject to the Terms & Conditions outlined on the Foodservice ProPoints Web site.

Points and Reporting

Do reward points expire?

No. Points are valid until you redeem them for rewards.

Can I transfer points to other members in Foodservice ProPoints?

Yes, points can be transferred to other members.

Are there any reports that can be provided regarding earnings?

Earnings information is available online under My Account.

Rewards Catalog

Why can't I see the Rewards Catalog?

There may be two reasons why you can't see the Rewards Catalog. The Rewards Catalog pops-up in a new window. It might not appear if you have a pop-up blocker installed on your computer. Press the Shift or Control key while clicking on 'Shop for Rewards'. If you are using Internet Explorer, you may click the following link to get help with disabling your popup blocker. http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx If you are using a different browser, visit the help option for that browser. Another possibility is that the new window may actually be open but it could be hidden behind the Foodservice ProPoints Web site. Look to the bottom of your screen in the task bar to see if you have another window open and click on it to bring it up.